SIL Operations Manager / Clinical Lead

Job Description

A unique opportunity has become available at Affective Care for an experienced and highly organised professional to oversee the operations of our Supported Independent Living (SIL) homes across NSW and ACT.

This is a leadership role suited to someone who thrives in a fast-paced environment, enjoys supporting teams, improving systems, and ensuring participants receive high-quality, person-centred care. The role combines operational management, clinical oversight, staff leadership, and administration.

We are seeking someone with strong initiative, excellent communication skills, and the ability to confidently manage multiple priorities across our SIL services.

About the Role

As the SIL Operations Manager / Clinical Lead, you will oversee the day-to-day operations of multiple SIL homes while supporting staff performance, participant outcomes, compliance, and communication across the organisation.

This is primarily an office-based role with regular visits to SIL homes across NSW and ACT.

Key Responsibilities

• Oversee operations across multiple SIL homes
• Lead, mentor and support SIL staff teams and house leaders
• Manage and review incidents, escalations and reporting processes
• Coordinate and oversee staff communications, including WhatsApp group management
• Support rostering oversight and workforce coordination
• Conduct regular site visits and audits to ensure service quality and compliance
• Develop, review and update participant care plans and support documentation
• Deliver staff training, coaching and onboarding support
• Monitor medication management and clinical compliance requirements
• Coordinate food ordering systems and household operational requirements
• Work collaboratively with participants, families, support coordinators and allied health teams
• Support continuous improvement initiatives across SIL services

About You

To be successful in this role, you will have:

• Experience working within SIL, disability, community, aged care or healthcare environments
• Strong leadership and team management experience
• Excellent organisational and administrative skills
• Experience creating and reviewing care plans and support documentation
• High attention to detail and ability to manage competing priorities
• Confidence managing incidents and operational issues professionally
• Strong written and verbal communication skills
• Ability to build positive relationships with staff, participants and stakeholders
• Sound understanding of NDIS Practice Standards and compliance requirements
• Proficiency with Microsoft Office and digital communication platforms

Essential Requirements

• Registered Nurse, Enrolled Nurse qualification OR extensive experience as an Assistant in Nursing (AIN) 
• Current Driver Licence
• NDIS Worker Screening Check
• Working With Children Check
• Current First Aid & CPR
• Full Australian working rights

Why Join Affective Care?

At Affective Care, we are passionate about creating positive outcomes for participants while building a strong and supportive culture for our staff.

We offer:

• Salary between $100,000-$110,000 per annum for the right candidate
• A rewarding leadership opportunity with real impact
• Supportive management team
• Career growth and development opportunities
• Diverse and meaningful work
• Flexible and collaborative workplace culture
• Opportunity to help shape and improve SIL operations across NSW & ACT

Apply Now

If you are an organised and motivated leader looking to take the next step in your career, we would love to hear from you.

Please submit your resume and a cover letter outlining your experience and suitability for the role.